DataMgr.h
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/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#pragma once
#include <afxtempl.h>
#include "acdcommon.h"
#include "MainFormView.h"
typedef struct //座席信息
{
char agentId[64];
char agentDn[64];
int currStatus;
char loginTime[64];
char loginDurx[64];
char currStatusTime[64];
char currStatusDurx[64];
char origCaller[128];
char origCallee[128];
char statusStr[256];
int privQueueNum;
char clientIpAddr[128];
} AgentInfo;
typedef struct //技能队列信息
{
char callid[128];
char startTime[64];
char waitDurx[64];
char origCaller[128];
char origCallee[128];
} SkillQueueInfo;
typedef struct //私有队列信息
{
char callid[128];
char startTime[64];
char waitDurx[64];
char origCaller[128];
char origCallee[128];
} PrivQueueInfo;
struct SysInfoT //系统统计数据
{
int totalAgents;
int totalCalls;
int ivrCalls;
int agentCalls;
int queueCalls;
int privQueueCalls;
};
typedef CMap<CString,LPCTSTR,int,int> Agents; //座席Map（座席号，某个整数）
typedef CMap<CString,LPCTSTR,AgentInfo*,AgentInfo*> AgentMap; //座席信息Map（座席号，座席信息）
typedef CMap<CString,LPCTSTR,Agents*,Agents*> SkillAgentsMap; //技能座席Map （技能，座席Map）,保存每个技能的座席
typedef CMap<CString,LPCTSTR,CString,LPCTSTR> SkillQueueMap; //技能队列Map （技能，队列String），保存每个技能的队列字串
#define MAKELONGLONG(a, b) ((__int64)(((unsigned __int64)(a) & 0xffffffff) | ((unsigned __int64)(b) & 0xffffffff) << 32))
#define LOLONG(a) ((__int32)((unsigned __int64)(a) & 0xffffffff))
#define HILONG(a) ((__int32)((unsigned __int64)(a) >> 32))
#define WM_SKILLCHANGED WM_USER+9900 //用户选择了某个技能
#define WM_DATACHANGED WM_USER+9901 //后台线程获取了数据，需要界面更新
#define WM_GETAGENTSDATA WM_USER+9902 // deprecated
#define WM_DISPLAYSYSINFO WM_USER+9903 //需要显示系统统计信息
#define WM_DISPLAYAGENTINFO WM_USER+9904 //需要显示技能信息
#define WM_SKILLGROUPCHANGED WM_USER+9905
#define WM_RESETAGENTDETAIL WM_USER+9906 //需要显示技能信息
#define WM_SKILLNODE WM_USER+9907 //需要查询的技能节点
#define WM_SYSINFONODE WM_USER+9908 //需要显示sysinfo节点
class CDataMgr
{
public:
CDataMgr(void);
~CDataMgr(void);
static CDataMgr* getInstance();
void startGetAgentsDataThread();
static UINT ThreadGetAgentsAndQueueData(LPVOID param);
void createSkillAgentsMap(CString skill, Agents* pAgents);
void createSkillQueueMap(CString skill, CString strQueue);
void setQueueStringForSkill(CString skill, CString queueStr);
Agents* getAgentsBySkill(CString skill);
void setAgentInfo(CString agentId,AgentInfo* pAgentInfo);
AgentInfo* getAgentInfo(CString agentId);
AgentInfo* getAgentInfoOrCreate(CString agentId);
CString CDataMgr::getQueueStringBySkill(CString skill);
void beginGetSysInfo();
void beginGetBySkill(CString skill);
SkillAgentsMap m_skillAgentsMap;
AgentMap m_agentMap;
SkillQueueMap m_skillQueueMap;
HWND m_hAgentDetailWnd;
HWND m_hQueueDetailWnd;
HWND m_hSysInfoWnd;
HWND m_hAgentFrameView;
HWND m_hSkillGroupTreeView;
CMainFormView* m_pMainFormView;
CWinThread* m_pThread;
SysInfoT m_sysInfo;
CRITICAL_SECTION m_csForAgents; //保护座席相关数据的临界区
CRITICAL_SECTION m_csForQueue; //保护技能队列相关数据的临界区
int m_privQueueColumn;
private:
static CDataMgr* m_dataMgr;
};