ApServer.h
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/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#ifndef APSERVER_H
#define APSERVER_H
#include <bgcc.h>
#include "acd.h"
#include "acdcommon.h"
#include "AgentProxy.h"
using namespace acd;
//服务信息，函数意义参考acd的bidl文件定义
class ApServer: public acdapi {
public:
bool InitApServer(std::string ApListenIp, int32_t ApListenPort, int32_t threadPoolNum);
virtual AcdResultT SignIn(
const std::string& agentId,
const std::string& agentDn,
const std::string& agentPwd,
const StatusChangeT& statusChangetype,
bool autoAnswer,
bool fcSignin,
const std::string& skills,
int64_t& handle, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SignOut(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SetAgentStatus(int64_t handle,
const std::string& agentId,
const AgentStatusT& agentStatus,
const std::string& restReason, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAgentStatus(int64_t handle,
const std::string& agentId,
AgentStatusT& agentStatus, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ResetStatuschangetype(int64_t handle,
const std::string& agentId,
const StatusChangeT& statusChangetype, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ResetAutoAnswer(int64_t handle,
const std::string& agentId,
bool autoAnswer, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ResetSkill(int64_t handle,
const std::string& agentId,
const std::string& skills, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Reset(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 呼叫控制接口
*
*********************************************************************************
*/
virtual AcdResultT OutboundCall(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
int32_t timeout,
const CallModeT& callMode,
const CallTypeT& callType, const std::map<std::string, std::string>& ctx);
virtual AcdResultT AnswerCall(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ReleaseCall(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Hold(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Retrieve(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Consult(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
const CallTypeT& callType, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ConsultReconnect(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ConsultTransfer(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SingleStepTransfer(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
bool isPassthrough,
const CallTypeT& transferType, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ConsultConference(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ConferenceJoin(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
const ConferenceT& conferenceType, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SetAssociateData(int64_t handle,
const std::string& agentId,
const std::string& key,
const std::string& value, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAssociateData(int64_t handle,
const std::string& agentId,
const std::string& key,
std::string& value, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 质检接口
*
*********************************************************************************
*/
virtual AcdResultT ForceSignIn(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
const std::string& agentDn,
const std::string& agentPwd,
const StatusChangeT& statusChangetype,
bool autoAnswer,
bool fcSignin,
const std::string& skills, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ForceSignOut(int64_t handle,
const std::string& agentId,
const std::string& destAgentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ForceSetAgentStatus(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
const AgentStatusT& agentStatus, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Listen(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum, const std::map<std::string, std::string>& ctx);
virtual AcdResultT StopListen(int64_t handle,
const std::string& agentId,
const std::string& destAgentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Insert(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum, const std::map<std::string, std::string>& ctx);
virtual AcdResultT StopInsert(int64_t handle,
const std::string& agentId,
const std::string& destAgentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SwitchInsertorListen(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Break(int64_t handle,
const std::string& agentId,
const std::string& destAgentId, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 媒体接口
*
*********************************************************************************
*/
virtual AcdResultT SendDTMF(int64_t handle,
const std::string& agentId,
const std::string& digitals, const std::map<std::string, std::string>& ctx);
virtual AcdResultT StartPlay(int64_t handle,
const std::string& agentId,
const std::string& filename, const std::map<std::string, std::string>& ctx);
virtual AcdResultT StopPlay(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT MuteOn(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT MuteOff(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 查询接口
*
*********************************************************************************
*/
virtual AcdResultT GetAgentDetailByAgentID(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
AgentInfoT& agentInfo, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAgentDetailByAgentDN(int64_t handle,
const std::string& agentId,
const std::string& destAgentDn,
AgentInfoT& agentInfo, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAgentDetailsByAgentIDs(int64_t handle,
const std::string& agentId,
const StringListT& destAgentIdList,
AgentInfoListT& agentInfoList, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAgentDetailsByAgentDNs(int64_t handle,
const std::string& agentId,
const StringListT& destAgentDnList,
AgentInfoListT& agentInfoList, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetRecordFileName(int64_t handle,
const std::string& agentId,
std::string& filename, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetRestReason(int64_t handle,
const std::string& agentId,
StringListT& restReason, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetSkill(
int64_t handle,
const std::string& agentId,
StringListT& skill,
const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 技能队列类查询
*
*********************************************************************************
*/
virtual AcdResultT GetAgentNumberBySkill(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& agentNum, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetAgentDetailsBySkill(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& agentNum,
AgentInfoListT& agentInfoList, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 路由请求类查询
*
*********************************************************************************
*/
virtual AcdResultT GetSkillWaitingNumber(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& queueNum,
int32_t& freeNum, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetSkillWaitingCallInfo(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& queueNum,
QueueInfoListT& queueInfoList, const std::map<std::string, std::string>& ctx);
virtual AcdResultT GetPrivateQueue(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
int32_t& queueNum,
QueueInfoListT& queueInfoList, const std::map<std::string, std::string>& ctx);
/*
*********************************************************************************
*
* 系统类查询
*
*********************************************************************************
*/
virtual AcdResultT GetSysInfo(int64_t handle,
const std::string& agentId,
SysInfoT& sysInfo, const std::map<std::string, std::string>& ctx);
virtual AcdResultT SynchronizeCTITime(int64_t handle,
const std::string& agentId,
int64_t& timestamp, const std::map<std::string, std::string>& ctx);
virtual AcdResultT Heartbeat(int64_t handle,
const std::string& agentId, const std::map<std::string, std::string>& ctx);
virtual AcdResultT ResetConfig(const std::string& password,
const std::map<std::string, std::string>& ctx);
virtual AcdResultT JumptheQueue(int64_t handle, const std::string& agentId, int64_t requestId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetCallInfo(int64_t handle, const std::string& agentId,
int32_t type, const std::string& input, std::string& result,
const std::map<std::string, std::string>& ctx);
private:
std::string _ApListenIp;
int32_t _ApListenPort;
Server* _server;
int32_t _threadPoolNum;
public:
/**
* Default constructor
*/
ApServer() {
}
/**
* Destructor
*/
virtual ~ApServer();
}; // end of class ApServer
#endif // APSERVER_H