ApClient.h
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/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#ifndef APCLIENT_H
#define APCLIENT_H
#include <bgcc.h>
#include "ApCommon.h"
#include "acd.h"
#include "acdcallback.h"
#include "AgentProxy.h"
using namespace acd;
class AcdCallbackReceiver: public acdcallback {
private:
virtual ~AcdCallbackReceiver() {}
virtual void SendAgentEvent(const AgentEventT& event,
const std::map<std::string, std::string>& ctx);
virtual void SendMediaEvent(const MediaEventT& event,
const std::map<std::string, std::string>& ctx);
virtual void SendQueueEvent(const RouteEventT& event,
const std::map<std::string, std::string>& ctx);
virtual void SendOtherEvent(const OtherEventT& event,
const std::map<std::string, std::string>& ctx);
};
class ApClient {
private:
int32_t _WarnSendmsgTimeout;
int32_t _acdMainPort;
int32_t _connectionNum;
std::string _acdMainIp;
acdapiProxy* _acdClientProxy;
ServiceManager sm;
public:
ApClient(std::string AcdMainIp, int32_t AcdMainPort, int32_t WarnSendMsgTime,
int32_t connectionNum) {
_acdMainIp = AcdMainIp;
_acdMainPort = AcdMainPort;
_WarnSendmsgTimeout = WarnSendMsgTime * 1000 * 1000;
_connectionNum = connectionNum;
}
~ApClient() {
delete _acdClientProxy;
}
bool InitClient();
AcdResultT SignIn(const std::string& agentId,
const std::string& agentDn,
const std::string& agentPwd,
const StatusChangeT statusChangetype,
bool autoAnswer,
bool fcSignin,
const std::string& skills,
int64_t& handle,
uint64_t time_rcv);
AcdResultT SignOut(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT SetAgentStatus(int64_t handle,
const std::string& agentId,
const AgentStatusT& agentStatus,
const std::string& restReason,
uint64_t time_rcv);
AcdResultT GetAgentStatus(int64_t handle,
const std::string& agentId,
AgentStatusT& agentStatus,
uint64_t time_rcv);
AcdResultT ResetStatuschangetype(int64_t handle,
const std::string& agentId,
const StatusChangeT& statusChangetype,
uint64_t time_rcv);
AcdResultT ResetAutoAnswer(int64_t handle,
const std::string& agentId,
bool autoAnswer,
uint64_t time_rcv);
AcdResultT ResetSkill(int64_t handle,
const std::string& agentId,
const std::string& skills,
uint64_t time_rcv);
AcdResultT Reset(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT OutboundCall(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
int32_t timeout,
const CallModeT& callMode,
const CallTypeT& callType,
uint64_t time_rcv);
AcdResultT AnswerCall(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT ReleaseCall(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT Hold(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT RetrieveHeld(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT Consult(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
const CallTypeT& callType,
uint64_t time_rcv);
AcdResultT ConsultReconnect(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT ConsultTransfer(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT SingleStepTransfer(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
bool isPassthrough,
const CallTypeT& transferType,
uint64_t time_rcv);
AcdResultT ConsultConference(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT ConferenceJoin(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
const ConferenceT& conferenceType,
uint64_t time_rcv);
AcdResultT SetAssociateData(int64_t handle,
const std::string& agentId,
const std::string& key,
const std::string& value,
uint64_t time_rcv);
AcdResultT GetAssociateData(int64_t handle,
const std::string& agentId,
const std::string& key,
std::string& value,
uint64_t time_rcv);
AcdResultT ForceSignIn(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
const std::string& agentDn,
const std::string& agentPwd,
const StatusChangeT& statusChangetype,
bool autoAnswer,
bool fcSignin,
const std::string& skills,
uint64_t time_rcv);
AcdResultT ForceSignOut(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
uint64_t time_rcv);
AcdResultT ForceSetAgentStatus(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
const AgentStatusT& agentStatus,
uint64_t time_rcv);
AcdResultT Listen(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
uint64_t time_rcv);
AcdResultT StopListen(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
uint64_t time_rcv);
AcdResultT Insert(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
uint64_t time_rcv);
AcdResultT StopInsert(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
uint64_t time_rcv);
AcdResultT SwitchInsertorListen(int64_t handle,
const std::string& agentId,
const std::string& callerId,
const std::string& destAgentId,
const std::string& forCallerDispNum,
const std::string& forCalleeDispNum,
uint64_t time_rcv);
AcdResultT Break(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
uint64_t time_rcv);
AcdResultT SendDTMF(int64_t handle,
const std::string& agentId,
const std::string& digitals,
uint64_t time_rcv);
AcdResultT StartPlay(int64_t handle,
const std::string& agentId,
const std::string& filename,
uint64_t time_rcv);
AcdResultT StopPlay(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT MuteOn(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT MuteOff(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT GetAgentDetailByAgentID(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
AgentInfoT& agentInfo,
uint64_t time_rcv);
AcdResultT GetAgentDetailByAgentDN(int64_t handle,
const std::string& agentId,
const std::string& destAgentDn,
AgentInfoT& agentInfo,
uint64_t time_rcv);
AcdResultT GetAgentDetailsByAgentIDs(int64_t handle,
const std::string& agentId,
const StringListT& destAgentIdList,
AgentInfoListT& agentInfoList,
uint64_t time_rcv);
AcdResultT GetAgentDetailsByAgentDNs(int64_t handle,
const std::string& agentId,
const StringListT& destAgentDnList,
AgentInfoListT& agentInfoList,
uint64_t time_rcv);
AcdResultT GetRecordFileName(int64_t handle,
const std::string& agentId,
std::string& filename,
uint64_t time_rcv);
AcdResultT GetRestReason(int64_t handle,
const std::string& agentId,
StringListT& restReason,
uint64_t time_rcv);
AcdResultT GetSkill(int64_t handle,
const std::string& agentId,
StringListT& skill,
uint64_t time_rcv);
AcdResultT GetAgentNumberBySkill(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& agentNum,
uint64_t time_rcv);
AcdResultT GetAgentDetailsBySkill(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& agentNum,
AgentInfoListT& agentInfoList,
uint64_t time_rcv);
AcdResultT GetSkillWaitingNumber(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& queueNum,
int32_t& freeNum,
uint64_t time_rcv);
AcdResultT GetSkillWaitingCallInfo(int64_t handle,
const std::string& agentId,
const std::string& skill,
int32_t& queueNum,
QueueInfoListT& queueInfoList,
uint64_t time_rcv);
AcdResultT GetPrivateQueue(int64_t handle,
const std::string& agentId,
const std::string& destAgentId,
int32_t& queueNum,
QueueInfoListT& queueInfoList,
uint64_t time_rcv);
AcdResultT GetSysInfo(int64_t handle,
const std::string& agentId,
SysInfoT& sysInfo,
uint64_t time_rcv);
AcdResultT SynchronizeCTITime(int64_t handle,
const std::string& agentId,
int64_t& timestamp,
uint64_t time_rcv);
AcdResultT Heartbeat(int64_t handle,
const std::string& agentId,
uint64_t time_rcv);
AcdResultT ResetConfig(const std::string& password,
uint64_t time_rcv);
AcdResultT JumptheQueue(int64_t handle,
const std::string& agentId,
int64_t requestId,
uint64_t time_rcv);
AcdResultT GetCallInfo(int64_t handle, const std::string& agentId,
int32_t type, const std::string& input, std::string& result);
}; // end of class ApClient
#endif