acd_skill_manager.h
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/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#pragma once
#include "acd_skill.h"
class acd_skill_manager : public Thread {
private:
uint32_t m_request_timespan;
uint32_t m_queue_timespan;
uint32_t m_skill_count;
vector<acd_skill_ptr> m_skill_array;
SafeMap<string, acd_skill_ptr> m_mapSkill;
bgcc::RWLock m_RWLock;
protected:
virtual void Method();
private:
static void ProcessUnlock(const string& agentId, const acd_agent_ptr& p_agent);
static void GetRequestNumber(const string& strSkill, const acd_skill_ptr& p_skill, int32_t& num);
void InsertSkill(const string& strSkill, acd_skill_ptr& p_skill);
void EraseSkill(const string& strSkill, const acd_skill_ptr& p_skill);
void RouteRequest(const ims::RouteEventT& event);
void RouteRequestCancel(const ims::RouteEventT& event);
public:
acd_skill_manager();
~acd_skill_manager();
void Initialize(uint32_t request_timespan, uint32_t queue_timespan, uint32_t skill_count);
void Uninitialize();
void insert_agent(const string& agentId, const string& skill);
void erase_agent(const string& agentId, const string& skill);
void ProcessIMSEvent(const ims::RouteEventT& event);
int32_t GetRouteRequestNumber();
public:
acd::AcdResultT GetAgentNumberBySkill(int64_t handle, const std::string& agentId,
const std::string& skill, int32_t& agentNum);
acd::AcdResultT GetAgentDetailsBySkill(int64_t handle, const std::string& agentId,
const std::string& skill, int32_t& agentNum, acd::AgentInfoListT& agentInfoList);
acd::AcdResultT GetSkillWaitingNumber(int64_t handle, const std::string& agentId,
const std::string& skill, int32_t& queueNum, int32_t& freeNum);
acd::AcdResultT GetSkillWaitingCallInfo(int64_t handle, const std::string& agentId,
const std::string& skill, int32_t& queueNum, acd::QueueInfoListT& queueInfoList);
};