acd_server.h
12.2 KB
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
82
83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
106
107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
131
132
133
134
135
136
137
138
139
140
141
142
143
144
145
146
147
148
149
150
151
152
153
154
155
156
157
158
159
160
161
162
163
164
165
166
/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#pragma once
#include <acd.h>
using namespace std;
class acd_main_server {
public:
acd_main_server();
~acd_main_server();
void start_server(uint32_t port, uint32_t thread_num);
void stop_server();
};
class acd_server : public acd::acdapi {
public:
acd_server();
~acd_server();
virtual acd::AcdResultT SignIn(const string& agentId, const string& agentDn, const string& agentPwd,
const acd::StatusChangeT& statusChangetype, bool autoAnswer, bool fcSignin, const string& skill,
int64_t& handle, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SignOut(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SetAgentStatus(int64_t handle, const string& agentId,
const acd::AgentStatusT& agentStatus, const string& restReason,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentStatus(int64_t handle, const string& agentId,
acd::AgentStatusT& agentStatus, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ResetStatuschangetype(int64_t handle, const string& agentId,
const acd::StatusChangeT& statusChangetype, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ResetAutoAnswer(int64_t handle, const string& agentId, bool autoAnswer,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ResetSkill(int64_t handle, const string& agentId, const string& skill,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Reset(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT OutboundCall(int64_t handle, const string& agentId, const string& callerId,
const string& destId, const string& forCallerDispNum, const string& forCalleeDispNum,
int32_t timeout, const acd::CallModeT& callMode, const acd::CallTypeT& callType,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT AnswerCall(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ReleaseCall(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Hold(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Retrieve(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Consult(int64_t handle, const string& agentId, const string& callerId,
const string& destId, const string& forCallerDispNum, const string& forCalleeDispNum,
const acd::CallTypeT& callType, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ConsultReconnect(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ConsultTransfer(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SingleStepTransfer(int64_t handle, const string& agentId,
const string& callerId, const string& destId, const string& forCallerDispNum,
const string& forCalleeDispNum, bool isPassthrough, const acd::CallTypeT& transferType,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ConsultConference(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ConferenceJoin(int64_t handle, const string& agentId,
const string& callerId, const string& destId, const string& forCallerDispNum,
const string& forCalleeDispNum, const acd::ConferenceT& conferenceType,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SetAssociateData(int64_t handle, const string& agentId, const string& key,
const string& value, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAssociateData(int64_t handle, const string& agentId, const string& key,
string& value, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT JumptheQueue(int64_t handle, const string& agentId, int64_t requestId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ForceSignIn(int64_t handle, const string& agentId,
const string& destAgentId, const string& agentDn, const string& agentPwd,
const acd::StatusChangeT& statusChangetype, bool autoAnswer, bool fcSignin, const string& skill,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ForceSignOut(int64_t handle, const string& agentId,
const string& destAgentId, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ForceSetAgentStatus(int64_t handle, const string& agentId,
const string& destAgentId, const acd::AgentStatusT& agentStatus,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Listen(int64_t handle, const string& agentId, const string& callerId,
const string& destAgentId, const string& forCallerDispNum, const string& forCalleeDispNum,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT StopListen(int64_t handle, const string& agentId, const string& destAgentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Insert(int64_t handle, const string& agentId, const string& callerId,
const string& destAgentId, const string& forCallerDispNum, const string& forCalleeDispNum,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT StopInsert(int64_t handle, const string& agentId, const string& destAgentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SwitchInsertorListen(int64_t handle, const string& agentId,
const string& callerId, const string& destAgentId, const string& forCallerDispNum,
const string& forCalleeDispNum, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Break(int64_t handle, const string& agentId, const string& destAgentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SendDTMF(int64_t handle, const string& agentId, const string& digitals,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT StartPlay(int64_t handle, const string& agentId, const string& filename,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT StopPlay(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT MuteOn(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT MuteOff(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentDetailByAgentID(int64_t handle, const string& agentId,
const string& destAgentId, acd::AgentInfoT& agentInfo,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentDetailByAgentDN(int64_t handle, const string& agentId,
const string& destAgentDn, acd::AgentInfoT& agentInfo,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentDetailsByAgentIDs(int64_t handle, const string& agentId,
const acd::StringListT& destAgentIdList, acd::AgentInfoListT& agentInfoList,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentDetailsByAgentDNs(int64_t handle, const string& agentId,
const acd::StringListT& destAgentDnList, acd::AgentInfoListT& agentInfoList,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetRecordFileName(int64_t handle, const string& agentId, string& filename,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetSkill(int64_t handle, const string& agentId, acd::StringListT& skill,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetRestReason(int64_t handle, const string& agentId,
acd::StringListT& restReason, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentNumberBySkill(int64_t handle, const string& agentId,
const string& skill, int32_t& agentNum, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetAgentDetailsBySkill(int64_t handle, const string& agentId,
const string& skill, int32_t& agentNum, acd::AgentInfoListT& agentInfoList,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetSkillWaitingNumber(int64_t handle, const string& agentId,
const string& skill, int32_t& queueNum, int32_t& freeNum,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetSkillWaitingCallInfo(int64_t handle, const string& agentId,
const string& skill, int32_t& queueNum, acd::QueueInfoListT& queueInfoList,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetPrivateQueue(int64_t handle, const string& agentId,
const string& destAgentId, int32_t& queueNum, acd::QueueInfoListT& queueInfoList,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetSysInfo(int64_t handle, const string& agentId, acd::SysInfoT& sysInfo,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT SynchronizeCTITime(int64_t handle, const string& agentId,
int64_t& timestamp, const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT Heartbeat(int64_t handle, const string& agentId,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT ResetConfig(const string& password,
const std::map<std::string, std::string>& ctx);
virtual acd::AcdResultT GetCallInfo(int64_t handle, const string& agentId,
int32_t type, const string& input, string& result,
const std::map<std::string, std::string>& ctx);
};