acd_data_collection.cpp
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// acd_data_collection.cpp: implement AcdDataCollection
#include <json/json.h>
#include "acd_data_collection.h"
#include "acd_tool.h"
#define CHECK_CONF(name, type) \
if (name.is_null()) { \
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,\
"not found %s", #name);\
return -1; \
} else if (name.get_type() != type) { \
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,\
"type is equal, need(%d), given(%d)", type, name.get_type());\
return -1; \
}
namespace acd {
void AcdCallDataCollection::initialize(const char* path)
{
reset();
if (path == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"data cached path is NULL");
return;
}
_cached_file = path;
_cached_date = bgcc::TimeUtil::get_date();
_cached_second = bgcc::TimeUtil::get_timestamp_s();
get_data_from_file();
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"data collection has initialize");
}
void AcdCallDataCollection::unInitialize()
{
reset();
}
int32_t AcdCallDataCollection::get_data_from_file()
{
string filename = _cached_file;
bgcc2::ConfUnit root;
if(!bgcc2::ConfLoader::load_conf(filename.c_str(), root)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"open cached file failed ,path(%s)", filename.c_str());
return -1;
}
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"begin load =========================================");
// load date
bgcc2::ConfUnit& section = root["Date"];
if(section.is_null()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"not find date section");
return -1;
}
bgcc2::ConfUnit& date = section["date"];
CHECK_CONF(date, bgcc::ConfUnit::UT_STRING);
string cacheddate = date.to_string();
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|Cached Date | %s", cacheddate.c_str());
// check is today?
string curdate = bgcc::TimeUtil::get_date();
if (curdate != cacheddate) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"data is not this day, cacheddate(%s), curdate(%s)", cacheddate.c_str(), curdate.c_str());
return -1;
}
// load cc plat info
bgcc2::ConfUnit& section1 = root["PlatCallData"];
if(section1.is_null()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"not find platcalldata section");
return -1;
}
bgcc2::ConfUnit& out_call_num= section1["OUTCALLNUM"];
bgcc2::ConfUnit& out_ans_num= section1["OUTANSNUM"];
bgcc2::ConfUnit& out_call_time= section1["OUTCALLTIME"];
bgcc2::ConfUnit& in_call_time= section1["INCALLTIME"];
bgcc2::ConfUnit& in_alert_time= section1["INALERTTIME"];
bgcc2::ConfUnit& in_ans_num= section1["INANWNUM"];
bgcc2::ConfUnit& in_call_num= section1["INCALLNUM"];
CHECK_CONF(out_call_num, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(out_ans_num, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(out_call_time, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(in_call_time, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(in_alert_time, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(in_ans_num, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(in_call_num, bgcc::ConfUnit::UT_STRING);
if (!bgcc::StringUtil::str2uint32(out_call_num.to_string().c_str(), _cc_call_data.outbound_call_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse outcallnum(%s) failed", out_call_num.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(out_ans_num.to_string().c_str(), _cc_call_data.outbound_ans_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse outansnum(%s) failed", out_ans_num.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(out_call_time.to_string().c_str(), _cc_call_data.outbound_call_time)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse outcalltime(%s) failed", out_call_time.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(in_call_time.to_string().c_str(), _cc_call_data.inbound_call_time)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse incalltime(%s) failed", in_call_time.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(in_alert_time.to_string().c_str(), _cc_call_data.inbound_alerting_time)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse inalerttime(%s) failed", in_alert_time.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(in_ans_num.to_string().c_str(), _cc_call_data.inbound_ans_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse inansnum(%s) failed", in_ans_num.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(in_call_num.to_string().c_str(), _cc_call_data.inbound_call_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse incallnum(%s) failed", out_call_num.to_string().c_str());
return -1;
}
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|OUTCALLNUM | %d", _cc_call_data.outbound_call_num);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|OUTANSNUM | %d", _cc_call_data.outbound_ans_num);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|OUTCALLTIME | %d", _cc_call_data.outbound_call_time);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|INCALLTIME | %d", _cc_call_data.inbound_call_time);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|INALERTTIME | %d", _cc_call_data.inbound_alerting_time);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|INANSNUM | %d", _cc_call_data.inbound_ans_num);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|INCALLNUM | %d", _cc_call_data.inbound_call_num);
//begin load skill info
bgcc2::ConfUnit& section3 = root["SkillCallData"];
if(section3.is_null()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"not found SkillCallData section");
return -1;
}
for(bgcc2::ConfUnit::const_iterator itr = section3.begin(); itr != section3.end(); ++itr) {
bgcc2::ConfUnit& skill = **itr;
bgcc2::ConfUnit& skillname = skill["SkillName"];
bgcc2::ConfUnit& calltime = skill["InCallTime"];
bgcc2::ConfUnit& alerttime = skill["InAlertTime"];
bgcc2::ConfUnit& ansnum = skill["InAnsNum"];
bgcc2::ConfUnit& callnum = skill["InCallNum"];
CHECK_CONF(skillname, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(calltime, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(alerttime, bgcc::ConfUnit::UT_STRING);
CHECK_CONF(ansnum, bgcc::ConfUnit::UT_STRING);
SkillCallData* p = new (std::nothrow) SkillCallData;
if (p == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new skillinfo failed");
return -1;
}
if (!bgcc::StringUtil::str2uint32(calltime.to_string().c_str(), p->inbound_call_time)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse skill calltime(%s) failed", calltime.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(alerttime.to_string().c_str(), p->inbound_alerting_time)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse skill alerttime(%s) failed", alerttime.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(callnum.to_string().c_str(), p->inbound_call_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse skill callnum(%s) failed", callnum.to_string().c_str());
return -1;
}
if (!bgcc::StringUtil::str2uint32(ansnum.to_string().c_str(), p->inbound_answer_num)) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"parse skill ansnum(%s) failed", ansnum.to_string().c_str());
return -1;
}
_skill_call_info.insert(std::make_pair(skillname.to_string(), p));
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"|SKILLNAME | %s", skillname.to_string().c_str());
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
" |CALLTIME | %d", p->inbound_call_time);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
" |ALERTTIME | %d", p->inbound_alerting_time);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
" |CALLNUM | %d", p->inbound_call_num);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
" |ANSNUM | %d", p->inbound_answer_num);
}
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"begin end =========================================");
return 0;
}
int32_t AcdCallDataCollection::put_data_to_file()
{
std::ofstream out(_cached_file.c_str(), std::ios::out);
if (!out.is_open()){
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"open cached file failed ,path(%s)", _cached_file.c_str());
return -1;
}
// put date
string curdate = bgcc::TimeUtil::get_date();
out << "[Date]" << "\n";
out << "date = " << curdate << "\n";
// put plat call data
out << "[PlatCallData]" << "\n";
out << "OUTCALLNUM = " << _cc_call_data.outbound_call_num << "\n";
out << "OUTANSNUM = " << _cc_call_data.outbound_ans_num << "\n";
out << "OUTCALLTIME = " << _cc_call_data.outbound_call_time << "\n";
out << "INCALLTIME = " << _cc_call_data.inbound_call_time << "\n";
out << "INALERTTIME = " << _cc_call_data.inbound_call_time << "\n";
out << "INANWNUM = " << _cc_call_data.inbound_ans_num << "\n";
out << "INCALLNUM = " << _cc_call_data.inbound_call_num << "\n";
// load skill call data
for (iter iter = _skill_call_info.begin(); iter != _skill_call_info.end(); ++iter) {
out << "[@SkillCallData]" << "\n";
out << "SkillName = " << iter->first.c_str() << "\n";
out << "InCallTime = " << iter->second->inbound_call_time << "\n";
out << "InAlertTime = " << iter->second->inbound_alerting_time << "\n";
out << "InCallNum = " << iter->second->inbound_call_num << "\n";
out << "InAnsNum = " << iter->second->inbound_answer_num << "\n";
}
out.close();
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"commit data to cached file");
return 0;
}
void AcdCallDataCollection::commit_data()
{
string cur_date = bgcc::TimeUtil::get_date();
uint64_t cur_second = bgcc::TimeUtil::get_timestamp_s();
const static uint64_t time_interval = 30;
if (cur_date != _cached_date) {
reset();
put_data_to_file();
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"not this day, put data to file");
}
if (cur_second - _cached_second > time_interval) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_DEBUG, __FILE__, __LINE__, __FUNCTION__,
"commit data to file");
put_data_to_file();
_cached_second = cur_second;
}
_cached_date = cur_date;
}
void AcdCallDataCollection::update_data(calldata_ptr& callinfo)
{
SingleRWLocker s(&_lock, true);
if (callinfo.get() == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"callinfo is NULL");
return;
}
uint32_t calltime = callinfo->m_callend - callinfo->m_callbegin;
if (callinfo->m_callend < callinfo->m_callbegin) {
calltime = 0;
}
uint32_t alerting = callinfo->m_ackend - callinfo->m_ackbegin;
if (callinfo->m_ackend < callinfo->m_ackbegin) {
alerting = 0;
}
//update cc info
if (callinfo->m_callDirect.get_value() == CallDirectT::OUTBOUND) {
++_cc_call_data.outbound_call_num;
if (calltime > 0) {
++_cc_call_data.outbound_ans_num;
_cc_call_data.outbound_call_time += calltime;
}
}
else if (callinfo->m_callDirect.get_value() == CallDirectT::INBOUND && calltime > 0) {
++_cc_call_data.inbound_call_num;
_cc_call_data.inbound_alerting_time += alerting;
if (calltime > 0) {
++_cc_call_data.inbound_ans_num;
_cc_call_data.inbound_call_time += calltime;
}
}
//update skill info
if (callinfo->m_callDirect.get_value() == CallDirectT::INBOUND && !callinfo->m_skill.empty()) {
iter iter = _skill_call_info.find(callinfo->m_skill);
if (iter == _skill_call_info.end()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"new skill (%s)", callinfo->m_skill.c_str());
SkillCallData * p = new (std::nothrow) SkillCallData;
if (p == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new skill call data info failed, skill(%s)", callinfo->m_skill.c_str());
return;
}
p->inbound_alerting_time = 0;
p->inbound_answer_num = 0;
p->inbound_call_time = 0;
p->inbound_call_num = 0;
++p->inbound_call_num;
p->inbound_alerting_time += alerting;
if (calltime > 0) {
++p->inbound_answer_num;
p->inbound_call_time += calltime;
}
_skill_call_info.insert(std::make_pair(callinfo->m_skill, p));
}
else {
iter->second->inbound_alerting_time += alerting;
++iter->second->inbound_call_num;
if (calltime > 0) {
++iter->second->inbound_answer_num;
iter->second->inbound_call_time += calltime;
}
acd_tool::m_logger.WriteLog(LOG_LEVEL_DEBUG, __FILE__, __LINE__, __FUNCTION__,
"update skill info skill(%s), calltime(%d), alerttime(%d)",
callinfo->m_skill.c_str(), calltime, alerting);
}
}
}
void AcdCallDataCollection::Method()
{
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"acd data collection thread begin");
const static int32_t timeout = 30;
while (this->mIsLoop) {
calldata_ptr callinfo;
bool ret = _calldata_queue.UnBlockPop(callinfo, timeout);
commit_data();
if (ret) {
update_data(callinfo);
}
}
}
int32_t AcdCallDataCollection::get_call_data_by_plat(string& data)
{
SingleRWLocker s(&_lock, true);
string fail_str = "{\"result\":\"-1\",\"data\":\"memory error\"}";
json_object *root = json_object_new_object();
if (root == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new root json object failed");
data = fail_str;
return -1;
}
json_object *calldata = json_object_new_object();
if (calldata == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new calldata json object failed");
data = fail_str;
json_object_put(root);
return -1;
}
json_object_object_add(calldata, "OutCallNum", json_object_new_int(_cc_call_data.outbound_call_num));
json_object_object_add(calldata, "OutAnsNum", json_object_new_int(_cc_call_data.outbound_ans_num));
json_object_object_add(calldata, "OutCallTime", json_object_new_int(_cc_call_data.outbound_call_time));
json_object_object_add(calldata, "InAnsNum", json_object_new_int(_cc_call_data.inbound_ans_num));
json_object_object_add(calldata, "InCallNum", json_object_new_int(_cc_call_data.inbound_ans_num));
json_object_object_add(calldata, "InCallTime", json_object_new_int(_cc_call_data.inbound_call_time));
json_object_object_add(calldata, "InAlertTime", json_object_new_int(_cc_call_data.inbound_alerting_time));
json_object_object_add(root, "result", json_object_new_string("0"));
json_object_object_add(root, "data", calldata);
data = json_object_to_json_string(root);
//acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
// "get cc call data success, data(%s)", data.c_str());
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"get cc call data success");
json_object_put(root);
return 0;
}
int32_t AcdCallDataCollection::get_call_data_by_skill(string& data, const string& skill)
{
SingleRWLocker s(&_lock, true);
string fail_str = "{\"result\":\"-1\",\"data\":\"memory error\"}";
json_object *root = json_object_new_object();
if (root == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new root json object failed");
data = fail_str;
return -1;
}
json_object *calldata = json_object_new_object();
if (calldata == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new calldata json object failed");
data = fail_str;
json_object_put(root);
return -1;
}
iter iter = _skill_call_info.find(skill);
if (iter == _skill_call_info.end()) {
json_object_object_add(root, "result", json_object_new_string("-1"));
json_object_object_add(root, "data", json_object_new_string("not found skill"));
data = json_object_to_json_string(root);
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"get cc call data by skill failed, skill(%s)", skill.c_str());
json_object_put(calldata);
json_object_put(calldata);
return -1;
}
json_object_object_add(calldata, "InCallTime", json_object_new_int(iter->second->inbound_call_time));
json_object_object_add(calldata, "InAlertTime", json_object_new_int(iter->second->inbound_alerting_time));
json_object_object_add(calldata, "InAnsNum", json_object_new_int(iter->second->inbound_answer_num));
json_object_object_add(calldata, "InCallNum", json_object_new_int(iter->second->inbound_call_num));
json_object_object_add(root, "result", json_object_new_string("0"));
json_object_object_add(root, "data", calldata);
data = json_object_to_json_string(root);
//acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
// "get call data by skill success, skill(%s), data(%s)", skill.c_str(), data.c_str());
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"get call data by skill success skill(%s)", skill.c_str());
json_object_put(root);
return 0;
}
int32_t AcdCallDataCollection::get_call_data_by_all(string& data)
{
SingleRWLocker s(&_lock, true);
string fail_str = "{\"result\":\"-1\",\"data\":\"memory error\"}";
json_object *root = json_object_new_object();
if (root == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new root json object failed");
data = fail_str;
return -1;
}
json_object *calldata = json_object_new_object();
if (calldata == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new calldata json object failed");
data = fail_str;
json_object_put(root);
return -1;
}
// add plat call info
json_object *platdata = json_object_new_object();
if (calldata == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new platdata json object failed");
data = fail_str;
json_object_put(root);
json_object_put(calldata);
return -1;
}
json_object_object_add(platdata, "OutCallNum", json_object_new_int(_cc_call_data.outbound_call_num));
json_object_object_add(platdata, "OutAnsNum", json_object_new_int(_cc_call_data.outbound_ans_num));
json_object_object_add(platdata, "OutCallTime", json_object_new_int(_cc_call_data.outbound_call_time));
json_object_object_add(platdata, "InAnsNum", json_object_new_int(_cc_call_data.inbound_ans_num));
json_object_object_add(platdata, "InCallNum", json_object_new_int(_cc_call_data.inbound_call_num));
json_object_object_add(platdata, "InCallTime", json_object_new_int(_cc_call_data.inbound_call_time));
json_object_object_add(platdata, "InAlertTime", json_object_new_int(_cc_call_data.inbound_alerting_time));
json_object_object_add(calldata, "platinfo", platdata);
json_object *skilldata = json_object_new_array();
if (skilldata == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new skilldata json object failed");
data = fail_str;
json_object_put(root);
json_object_put(calldata);
return -1;
}
for (iter iter = _skill_call_info.begin(); iter != _skill_call_info.end(); ++iter) {
if (iter->second != NULL) {
json_object *skillinfo = json_object_new_object();
if (skillinfo == NULL) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"new skilinfo json object failed, skill(%s)", iter->first.c_str());
continue;
}
json_object_object_add(skillinfo, "skillname", json_object_new_string(iter->first.c_str()));
json_object_object_add(skillinfo, "InCallTime", json_object_new_int(iter->second->inbound_call_time));
json_object_object_add(skillinfo, "InAlertTime", json_object_new_int(iter->second->inbound_alerting_time));
json_object_object_add(skillinfo, "InAnsNum", json_object_new_int(iter->second->inbound_answer_num));
json_object_object_add(skillinfo, "InCallNum", json_object_new_int(iter->second->inbound_call_num));
json_object_array_add(skilldata, skillinfo);
}
}
json_object_object_add(calldata, "skillinfo", skilldata);
json_object_object_add(root, "result", json_object_new_string("0"));
json_object_object_add(root, "data", calldata);
data = json_object_to_json_string(root);
//acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
// "get call data by ALL success, data(%s)", data.c_str());
acd_tool::m_logger.WriteLog(LOG_LEVEL_NOTICE, __FILE__, __LINE__, __FUNCTION__,
"get call data by ALL success");
json_object_put(root);
return 0;
}
acd::AcdResultT AcdCallDataCollection::get_call_data(int64_t handle, const std::string& agentId,
int32_t type, const string& input, string& result)
{
acd::AcdResultT ret = acd::AcdResultT::ArSuccess;
if (agentId.empty()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__, "empty agentId");
ret = acd::AcdResultT::ArAgentIdIsEmpty;
return ret;
}
if (!acd_tool::p_m_acd_backup->GetIsMaster()) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"agentId:%s handle:%"SHOW_LONG"d not master", agentId.c_str(), handle);
ret = acd::AcdResultT::ArNotMaster;
return ret;
}
if (type == GETBYPLAT) {
return get_call_data_by_plat(result);
}
else if (type == GETBYSKILL) {
return get_call_data_by_skill(result, input);
}
else if (type == GETALL) {
return get_call_data_by_all(result);
}
return -1;
}
void AcdCallDataCollection::reset()
{
SingleRWLocker s(&_lock, true);
for (iter iter = _skill_call_info.begin()
; iter != _skill_call_info.end()
; ++iter) {
if (iter->second != NULL) {
delete iter->second;
iter->second = NULL;
}
_skill_call_info.erase(iter->first);
}
_cc_call_data.inbound_ans_num = 0;
_cc_call_data.inbound_call_num = 0;
_cc_call_data.inbound_call_time = 0;
_cc_call_data.outbound_ans_num = 0;
_cc_call_data.outbound_call_num = 0;
_cc_call_data.outbound_call_time = 0;
}
int32_t AcdCallDataCollection::push_call_data(calldata_ptr& calldata)
{
if (calldata.get() == NULL ) {
acd_tool::m_logger.WriteLog(LOG_LEVEL_WARNING, __FILE__, __LINE__, __FUNCTION__,
"calldata is NULL");
return -1;
}
_calldata_queue.BlockPush(calldata);
acd_tool::m_logger.WriteLog(LOG_LEVEL_DEBUG, __FILE__, __LINE__, __FUNCTION__,
"calldata has in queue, agentId(%s), sessionid(%lu), callid(%s), skill(%s)",
calldata->m_agentId.c_str(), calldata->m_sessionId,
calldata->m_callId.c_str(), calldata->m_skill.c_str());
return 0;
}
};