acd_config.cpp
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/*
* Copyright 2002-2014 the original author or authors.
*
* Licensed under the Apache License, Version 2.0 (the "License");
* you may not use this file except in compliance with the License.
* You may obtain a copy of the License at
*
* CC/LICENSE
*
* Unless required by applicable law or agreed to in writing, software
* distributed under the License is distributed on an "AS IS" BASIS,
* WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied.
* See the License for the specific language governing permissions and
* limitations under the License.
*/
#include "acd_config.h"
#include "config_reader.h"
#include <mysql.h>
#include "acd_tool.h"
void acd_config::copy_unit(const string& unit, acd::StringListT& lst) {
lst.push_back(unit);
}
void acd_config::Clear() {
m_setSkills.Clear();
m_setRestReason.Clear();
m_mapAgent.Clear();
cout << "reset config, clear success!" << endl;
}
bool acd_config::LoadConf() {
Configure conf;
if (!conf.Load(CONFIG_DIR, CONFIG_FILE)) {
return false;
}
try {
// mysql configuration para
m_dbhost = conf["mysql"]["dbhost"].to_cstr();
m_dbport = conf["mysql"]["dbport"].to_int32();
m_dbusername = conf["mysql"]["dbusername"].to_cstr();
m_dbpasswd = conf["mysql"]["dbpasswd"].to_cstr();
m_dbname = conf["mysql"]["dbname"].to_cstr();
// log para
m_log_count = conf["log"]["log_count"].to_int32();
m_log_filecount = conf["log"]["log_filecount"].to_int32();
m_log_level = static_cast<Level>(conf["log"]["log_level"].to_int32());
// eventlog para
m_eventlog_count = conf["eventlog"]["eventlog_count"].to_int32();
m_eventlog_filecount = conf["eventlog"]["eventlog_filecount"].to_int32();
m_eventlog_level = static_cast<Level>(conf["eventlog"]["eventlog_level"].to_int32());
// calllog para
m_calllog_count = conf["calllog"]["calllog_count"].to_int32();
m_calllog_filecount = conf["calllog"]["calllog_filecount"].to_int32();
m_calllog_level = static_cast<Level>(conf["calllog"]["calllog_level"].to_int32());
m_calllog_timeout = conf["calllog"]["calllog_timeout"].to_int32();
// acd manager
m_sendevent_threadcount = conf["acd"]["sendevent_threadcount"].to_int32();
m_agent_timeout = conf["acd"]["agent_timeout"].to_int32();
m_default_anishow = conf["acd"]["default_anishow"].to_cstr();
m_default_destshow = conf["acd"]["default_destshow"].to_cstr();
m_password = conf["acd"]["password"].to_cstr();
m_request_timespan = conf["acd"]["request_timespan"].to_int32();
m_queue_timespan = conf["acd"]["queue_timespan"].to_int32();
m_skill_count = conf["acd"]["skill_count"].to_int32();
// acd heartbeat
m_other_acdhost = conf["acd_backup"]["other_host"].to_cstr();
m_other_acdport = conf["acd_backup"]["other_port"].to_int32();
m_this_acdport = conf["acd_backup"]["this_port"].to_int32();
m_acdheartbeat_timesmax = conf["acd_backup"]["acdheartbeat_timesmax"].to_int32();
m_acdheartbeat_timespan = conf["acd_backup"]["acdheartbeat_timespan"].to_int32();
// ims configuration para
m_main_server_ip = conf["ims"]["main_server_ip"].to_cstr();
m_main_server_port = conf["ims"]["main_server_port"].to_int32();
m_back_server_ip = conf["ims"]["back_server_ip"].to_cstr();
m_back_server_port = conf["ims"]["back_server_port"].to_int32();
m_imsheartbeat_timesmax = conf["ims"]["imsheartbeat_timesmax"].to_int32();
m_imsheartbeat_timespan = conf["ims"]["imsheartbeat_timespan"].to_int32();
m_ims_proxy_num = conf["ims"]["ims_proxy_num"].to_int32();
// agent server
m_this_agentport = conf["agent"]["port"].to_int32();
m_thread_num = conf["agent"]["thread_num"].to_int32();
} catch (runtime_error e) {
cout << "read config, load config error: " << e.what() << endl;
return false;
} catch (...) {
cout << "read config, load config error!" << endl;
return false;
}
cout << "read config, load config success!" << endl;
return true;
}
bool acd_config::LoadSkills() {
MYSQL* conn;
MYSQL_RES* result;
MYSQL_ROW row;
bool ret = false;
conn = mysql_init(NULL);
if (mysql_real_connect(conn, m_dbhost.c_str(), m_dbusername.c_str(), m_dbpasswd.c_str(),
m_dbname.c_str(), m_dbport, NULL, 0)) {
mysql_query(conn, "set names gbk");
if (!mysql_query(conn, "SELECT * FROM SkillIdTbl")) {
result = mysql_store_result(conn);
while ((row = mysql_fetch_row(result))) {
m_setSkills.Insert(row[1]);
}
mysql_free_result(result);
cout << "read config, load skill success!" << endl;
ret = true;
} else {
cout << "read config, load skills, query mysql error!" << endl;
ret = false;
}
} else {
cout << "read config, load skills, open mysql error!" << endl;
ret = false;
}
mysql_close(conn);
mysql_library_end();
return ret;
}
bool acd_config::LoadRestReason() {
MYSQL* conn;
MYSQL_RES* result;
MYSQL_ROW row;
bool ret = false;
conn = mysql_init(NULL);
if (mysql_real_connect(conn, m_dbhost.c_str(), m_dbusername.c_str(), m_dbpasswd.c_str(),
m_dbname.c_str(), m_dbport, NULL, 0)) {
mysql_query(conn, "set names gbk");
if (!mysql_query(conn, "SELECT * FROM RestReasonTbl")) {
result = mysql_store_result(conn);
while ((row = mysql_fetch_row(result))) {
m_setRestReason.Insert(row[1]);
}
mysql_free_result(result);
cout << "read config, load restreason success!" << endl;
ret = true;
} else {
cout << "read config, load restreasons, query mysql error!" << endl;
ret = false;
}
} else {
cout << "read config, load restreasons, open mysql error!" << endl;
ret = false;
}
mysql_close(conn);
mysql_library_end();
return ret;
}
bool acd_config::LoadAgent() {
MYSQL* conn;
MYSQL_RES* result;
MYSQL_ROW row;
bool ret = false;
conn = mysql_init(NULL);
if (mysql_real_connect(conn, m_dbhost.c_str(), m_dbusername.c_str(), m_dbpasswd.c_str(),
m_dbname.c_str(), m_dbport, NULL, 0)) {
mysql_query(conn, "set names gbk");
if (!mysql_query(conn, "SELECT * FROM AgentTbl")) {
result = mysql_store_result(conn);
while ((row = mysql_fetch_row(result))) {
m_mapAgent.Insert(row[1], NULL == row[2] ? "" : row[2]);
}
mysql_free_result(result);
cout << "read config, load agent success!" << endl;
ret = true;
} else {
cout << "read config, load agents, query mysql error!" << endl;
ret = false;
}
} else {
cout << "read config, load agents, open mysql error!" << endl;
ret = false;
}
mysql_close(conn);
mysql_library_end();
return ret;
}
bool acd_config::ValidateSkill(const string& skill) {
vector<string> ins;
bgcc::StringUtil::split_string(skill, ",", ins, true);
for (vector<string>::iterator it = ins.begin(); it != ins.end(); it++) {
if (!m_setSkills.Find(*it)) {
return false;
}
}
return true;
}
acd_config::acd_config(void) :
m_dbhost("127.0.0.1"), m_dbport(3306), m_dbusername("acd"), m_dbpasswd("acd"), m_dbname("acddb"),
m_log_count(50000), m_log_filecount(10), m_log_level(LOG_LEVEL_DEBUG),
m_eventlog_count(50000), m_eventlog_filecount(10), m_eventlog_level(LOG_LEVEL_DEBUG),
m_calllog_count(50000), m_calllog_filecount(10), m_calllog_level(LOG_LEVEL_DEBUG),
m_calllog_timeout(60),
m_sendevent_threadcount(10), m_agent_timeout(60), m_default_anishow("1111"),
m_default_destshow("2222"), m_password("123456"), m_request_timespan(30), m_queue_timespan(1),
m_skill_count(10),
m_other_acdhost("127.0.0.1"), m_other_acdport(9999), m_this_acdport(9988),
m_acdheartbeat_timesmax(3), m_acdheartbeat_timespan(3),
m_main_server_ip("127.0.0.1"), m_main_server_port(9527), m_back_server_ip("127.0.0.1"),
m_back_server_port(9527), m_imsheartbeat_timesmax(3), m_imsheartbeat_timespan(3),
m_ims_proxy_num(10),
m_this_agentport(10000), m_thread_num(10) {
}
acd_config::~acd_config(void) {
}
bool acd_config::read_config() {
SingleLocker s(&m_Locker);
return LoadConf() && LoadSkills() && LoadRestReason() && LoadAgent();
}
bool acd_config::reset_config() {
Clear();
return read_config();
}
acd::AcdResultT acd_config::validate_agent(const string& agentId, const string& skill) {
acd::AcdResultT ret = acd::AcdResultT::ArSuccess;
if (!m_mapAgent.Find(agentId)) {
ret = acd::AcdResultT::ArAgentIdNotExist;
} else if (!ValidateSkill(skill)) {
ret = acd::AcdResultT::ArAgentSkillError;
}
return ret;
}
acd::AcdResultT acd_config::validate_agent(const string& agentId, const string& agentPwd,
const string& skill) {
acd::AcdResultT ret = acd::AcdResultT::ArSuccess;
string password;
if (!m_mapAgent.Find(agentId, password)) {
ret = acd::AcdResultT::ArAgentIdNotExist;
} else if (password != agentPwd) {
ret = acd::AcdResultT::ArAgentPasswordError;
} else if (!ValidateSkill(skill)) {
ret = acd::AcdResultT::ArAgentSkillError;
}
return ret;
}
void acd_config::GetSkill(acd::StringListT& skill) {
m_setSkills.DoSomething(acd_config::copy_unit, skill);
}
void acd_config::GetRestReason(acd::StringListT& restReason) {
m_setRestReason.DoSomething(acd_config::copy_unit, restReason);
}